Privacy & confidentiality
Discretion is a foundational element of our service. This statement explains what we collect, why, how it's stored, and the rights you have as a client under the Australian Privacy Principles.
At Boutique China, discretion is a foundational element of our service. We are committed to protecting the privacy and security of the personal information our clients entrust to us while designing and executing bespoke travel experiences.
Information Collection
To provide a seamless and highly personalized journey, we collect the following information:
- Identity & Contact — Full name, residential or business address, email, phone number, and passport details necessary for international and domestic travel arrangements.
- Sensitive Information — With your explicit consent, we may collect health, dietary, or mobility requirements to ensure your safety and comfort during your trip.
- Travel Preferences — Details regarding your interests, special occasions, and specific requests used to tailor every aspect of your itinerary.
How We Use Your Information
Your data is used solely for the primary purpose of facilitating your travel bookings and providing the high-touch support you expect from a boutique agency. This includes:
- Developing and managing private itineraries.
- Communicating with you regarding your reservations and support needs.
- Providing 24/7 concierge assistance throughout your journey.
Disclosure to Vetted Partners
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes. We only disclose necessary information to trusted third-party partners—such as private drivers and boutique hotel operators—who are essential to delivering your travel services and who have agreed to maintain the confidentiality of your data.
Your Rights and Security
In accordance with the Australian Privacy Principles (APPs), we take reasonable steps to protect your personal information from misuse, loss, and unauthorized access through encryption and secure data management practices. You have the right to access, correct, or request the deletion of your personal data at any time.
Contact Us
For any inquiries regarding your privacy, please contact: Li Zhaoyuan | Founder, Boutique China [email protected]